Med-View Airline on Thursday said that flight delays suffered by its passengers during the Easter period were due to the withdrawal of an aircraft in its fleet for unscheduled maintenance.
The Managing Director of the Airline, Mr Muneer Bankole, gave the reason in a statement which was obtained by the News Agency of Nigeria (NAN) in Lagos.
The airline apologised for the inconveniences experienced by the passengers, saying it regretted the embarrassment caused them during the period. It said immediate steps had been taken to regain customers’ confidence.
“A comprehensive plan is being put in place to provide better and timelier information, more resources for our crew members and improved procedures for handling operational challenges in the future,” the statement said.
It said since the airline began domestic operations three years ago, it had been noted for on time departure (OTD- the highest in the industry), good customer care and excellent in-flight services.
(culled from www.vanguardngr.com)
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